Clerical

One of our motions to CWU Clerical Conference has been given specific mention on the CWU website, highlighting the ongoing struggle members in Complaints Management are facing over the imposed attendance review.

News

Complaint Management fury!

Unilateral moves by BT to introduce and implement an unagreed attendance review in Complaint Management have triggered a tidal wave of anger amongst staff and demands for union pressure "up to and including industrial action" if bosses refuse to budge.

Proposing the motion at CWU Clerical Conference in Liverpool, Jamie Jenkins of South Wales branded the company's actions as "an attempt to completely remove any kind of flexibility in Complaints Management through the back door without having to face up to us or our members."

"The options they have given our members within the review are farcical," he added. "They offer no flexibility or worklife balance, yet they want us to believe that these attendances fit the criteria for the business needs – criteria they openly admit might be wrong!

"In my branch Complaints Management has long been the last bastion of real flexible working. In times when we are fighting for a proper work-life balance for our members we cannot simply roll over, play dead and give flexible working up as a lost cause."

Delegates unanimously agreed, with speakers bemoaning an "all too familiar story of BT implementing change without proper consultation".

If you’re a Manpower member who’s been successful in obtaining a BT contract, we’ve got two things to say to you…

And please make sure you contact your workplace rep or the Branch office so we can update your details, and you keep your CWU membership.

We’d also like to hear off you if you’ve been unsuccessful in gaining a BT contract, with information about the feedback and support you’ve been given after your application.

Performance Improvement Plans (PIPs) are essential to helping members who need additional support in driving their performance. However, there’s been a sharp increase in the number of inappropriate PIPs being issued, and a large number of PIPs are not being managed properly.

Prior to instigating any PIP, all BT managers have a PIP guide they have to consult, which outlines specific actions they must undertake prior to introducing a PIP. This guide can be found on the PIP page on this website

If you think that you’re manager has not met any of the specific actions within this guide, or you have any questions about PIPs, please get in contact with the Branch.